Privacy Policy
Last updated: February 13, 2026
Our Commitment to Privacy
At Gray Cup Enterprises Private Limited, we take your privacy seriously. This Privacy Policy describes what personal information we collect, how we use it, and the choices you have regarding your information. Our primary goal is to provide a secure and trustworthy experience for all our customers.
Information We Collect
We collect the following types of information:
- Personal Information: Name, email address, phone number, and shipping address when you place an order or create an account.
- Payment Information: Payment details processed securely through our payment partners. We do not store your complete payment card details on our servers.
- Order Information: Details of products purchased, order history, and delivery preferences.
- Usage Data: Information about how you use our website, including pages visited, time spent, and browsing patterns.
- Device Information: Information about the device and browser you use to access our website.
- Communication Data: Records of correspondence when you contact us for support or inquiries.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and delivery notifications
- Provide customer support and respond to inquiries
- Improve our products, services, and website experience
- Send promotional communications (with your consent)
- Comply with legal obligations and protect against fraud
- Analyze usage patterns to enhance our services
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through trusted payment gateways
- Regular security assessments and updates
- Access controls limiting employee access to personal data
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law. Order and transaction records are retained as per applicable tax and accounting regulations in India.
Sharing of Information
We may share your information with:
- Shipping Partners: To deliver your orders
- Payment Processors: To process your payments securely
- Service Providers: Who assist us in operating our website and business
- Legal Authorities: When required by law or to protect our rights
We do not sell your personal information to third parties.
Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can manage cookie preferences through your browser settings.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of marketing communications
- Withdraw consent for data processing where applicable
International Data Transfers
For international orders, your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our contact page.
Gray Cup Enterprises Private Limited | CIN: U47211DL2025PTC457808